Autocomplete in AI chat

Table of contents

• Overview
• Availability configuration
  • Admin console configuration
  • Chat ConversationSettings configuration

• UI configurations

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Overview

Autocomplete refers to displaying completion suggestions while the user is typing a message. The suggestions are the most relevant text out of the phrases that exist in the knowledgebase. The user can select from the suggested text or continue typing his message. Selected suggestion will be sent as the user’s message and the response will then be displayed.

Autocomplete is supported for AI chats only.

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Availability configuration

• Admin console configuration

• Chat ConversationSettings configuration

  Feature availability can be configured by the hosting App, by passing ConversationSettings instance, configured with the autocomplete feature desired status, upon ChatController creation. The configured availability status will apply on all chats that are created by the same ChatController instance.

    val settings = ConversationSettings().apply {
        // ...
        enableAutocompleteSupport(true/false)
    }
  
    val chatController = ChatController.Builder(context)  
                            .conversationSettings(settings)                                                   
                            .build(account, ...)                    
  

Generally, client side settings will override console settings.
Except for the case were autocomplete was enabled on the App side, but disabled on the admin console, on the account settings, though the autocomplete is enabled and passes requests, no suggestions will be received by the BE nor displayed in the chat.

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