Chat sequence feedback, provides statistic information about user satisfaction of AI performance, during the chat. When enabled, an incoming message with feedback options, will be requested after a configured chat idle time.
The timed feedback message is actually the response to the SDK’s feedback query passed to the BE after a configured time of no activity in the chat.
Timed feedback can be enabled/disabled on the bold360ai admin console.
The idle time period can also be configured once the feeback is enabled.