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Instant Feedback(Feedback Per Article)

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Response specific feedback, provides the tool to review specific content quality and relevancy.
When enabled, every AI response will be followed with a feedback UI element, as long as it is valid for feedback submission.

Instant feedback Configurations

The feedback UI component is configurable, by bold360ai console configurations.

Admin console configurations

  • Feature availability

    Feedback feature can be truned on/off on the admin console per widget specific configurations to your account and knowledge base.

    Feedback status settings

  • Feedback display type

    There are 2 predefined display options for the feedback component, that can be selected on the admin console, textual and iconic.

    Feedback display type settings

    The Bold SDK provides default implementations for both types.

  • Textual configurations

    On the admin console you can configure the messages content that are presented to the user over feedback flow.